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Privacy Policy

Serum Healthcare ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in connection with our diagnostic services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, date of birth, gender, and other identifying details you provide.
  • Medical Information: Test results, health records, prescriptions, and other diagnostic data required to provide our services.
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Device Information: IP address, browser type, device type, and other technical information collected when you interact with our website or app.
  • Communication Records: Emails, messages, and customer service interactions.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide diagnostic services and share results securely.
  • To improve our services, website, and mobile app.
  • To comply with legal and regulatory requirements.
  • To communicate with you regarding test updates, promotions, and service notifications.
  • For billing, invoicing, and payment processing.

3. Sharing Your Information

We may share your information with:

  • Authorized Personnel: Medical professionals, technicians, and staff involved in your diagnostics.
  • Third-Party Service Providers: Companies that assist us with services such as payment processing, logistics, and IT support.
  • Regulatory Authorities: When required by law or for compliance purposes.
  • With Your Consent: If you authorize us to share your information for specific purposes.

We do not sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. While we strive to protect your data, no system can be guaranteed 100% secure.

5. Retention of Information

We retain your personal and medical information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of promotional communications.
  • Request a copy of your medical records.
  • File a complaint with relevant data protection authorities if you believe your privacy rights have been violated.

To exercise these rights, please contact us at contact@serumhealth.in.

7. Cookies and Tracking

We may use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: contact@serumhealth.in
  • Phone: +91 9885726688
  • Address: Green Square Plaza, Second Floor, Hanmakonda, Telangana 506001, India

Refund Policy for Serum Healthcare

At Serum Healthcare, we are committed to providing reliable diagnostic services to our customers. If for any reason you are dissatisfied with our services, this Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Not Rendered: If a diagnostic test was paid for but not conducted due to an error on our part.
  • Service Cancellation: If you cancel your test booking at least 6 hours before the scheduled date.
  • Test Inaccuracy or Errors: In cases where there is a proven error in the results caused by Serum Healthcare.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • If the test was conducted as per the booked service and results were provided accurately.
  • Cancellation requests made after the scheduled test time.
  • Failure to provide necessary samples or attend the appointment.
  • Situations arising due to incorrect information provided by the customer.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact our customer support team at contact@serumhealth.in or +91 9966 108 104.
  2. Provide your booking reference number, payment proof, and reason for the refund request.
  3. Our team will review your request and notify you of the outcome within 7 business days.

4. Refund Method

  • Refunds will be processed using the original payment method.
  • Depending on your payment provider, it may take 7 business days for the refund to reflect in your account.

5. Contact Us

For questions or assistance regarding our Refund Policy, please contact us:

  • Email: contact@serumhealth.in
  • Phone: +91 9885726688
  • Address: Green Square Plaza, Second Floor, Hanmakonda, Telangana 506001, India

By using Serum Healthcare's services, you agree to the terms of this Refund Policy.